Privacy Policy

Definitions

  • “Supplier” means MH Equipment Australia.
  • “Client” means the person/s buying the Goods (and/or hiring Equipment) as specified in any invoice, document or order, and if there is more than one Client is a reference to each Client jointly and severally.
  • “Goods” means all Goods or Services supplied by the Supplier to the Client at the Client’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).
  • “Equipment” means all Equipment including any accessories supplied on hire by the Supplier to the Client (and where the context so permits shall include any supply of Services). The Equipment shall be as described on the invoices, quotation, authority to hire, or any other work authorisation form provided by the Supplier to the Client.
  • “Price” means the Price payable for the Goods and/or Equipment hire as agreed between the Supplier and the Client in accordance with clause 5 below.

Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)

  • The Client must inspect the Goods/Equipment on delivery and must within seven (7) days of delivery notify the Supplier in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Client must notify any other alleged defect in the Goods/Equipment as soon as reasonably possible after any such defect becomes evident. Upon such notification the Client must allow the Supplier to inspect the Goods/Equipment.
  • Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).
  • The Supplier acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
  • Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, the Supplier makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods/Equipment. The Supplier’s liability in respect of these warranties is limited to the fullest extent permitted by law.
  • If the Client is a consumer within the meaning of the CCA, the Supplier’s liability is limited to the extent permitted by section 64A of Schedule 2.
  • If the Supplier is required to replace the Goods under this clause or the CCA, but is unable to do so, the Supplier may refund any money the Client has paid for the Goods.
  • If the Client is not a consumer within the meaning of the CCA, the Supplier’s liability for any defect or damage in the Goods is: 
    1. limited to the value of any express warranty or warranty card provided to the Client by the Supplier at the Supplier’s sole discretion;
    2. limited to any warranty to which the Supplier is entitled, if the Supplier did not manufacture the Goods;
    3. otherwise negated absolutely.
  • Subject to this clause 2, returns will only be accepted provided that:
    1. The Client has complied with the provisions of clause 2.1; and
    2. The Supplier has agreed that the Goods are defective; and
    3. The Goods are returned within a reasonable time at the Client’s cost (if that cost is not significant); and
    4. The Goods are returned in as close a condition to that in which they were delivered as is possible.
  • Notwithstanding clauses 2.1 to 2.8 but subject to the CCA, the Supplier shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
    1. the Client failing to properly maintain or store any Goods/Equipment;
    2. the Client using the Goods/Equipment for any purpose other than that for which they were designed;
    3. the Client continuing the use of the Goods/Equipment after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
    4. the Client failing to follow any instructions or guidelines provided by the Supplier;
    5. fair wear and tear, any accident, or act of God.
  • The Supplier may in its absolute discretion accept non-defective Goods for return in which case the Supplier may require the Client to pay handling fees of up to fifteen percent (15%) of the value of the returned Goods plus any freight costs.
  • Notwithstanding anything contained in this clause if the Supplier is required by a law to accept a return then the Supplier will only accept a return on the conditions imposed by that law.

Cancellation

  • The Supplier may cancel any contract to which these terms and conditions apply or cancel delivery of Goods/Equipment at any time before the Goods/Equipment are delivered by giving written notice to the Client. On giving such notice the Supplier shall repay to the Client any money paid by the Client for the Goods/Equipment. The Supplier shall not be liable for any loss or damage whatsoever arising from such cancellation.
  • In the event that the Client cancels delivery of Goods/Equipment the Client shall be liable for any and all loss incurred (whether direct or indirect) by the Supplier as a direct result of the cancellation (including, but not limited to, any loss of profits).
  • Cancellation of orders for Goods/Equipment made to the Client’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.

 Dispute Resolution

  • If a dispute arises between the parties to this contract then either party shall send to the other party a notice of dispute in writing adequately identifying and providing details of the dispute. Within fourteen (14) days after service of a notice of dispute, the parties shall confer at least once, to attempt to resolve the dispute. At any such conference each party shall be represented by a person having authority to agree to a resolution of the dispute. In the event that the dispute cannot be so resolved either party may by further notice in writing delivered by hand or sent by certified mail to the other party refer such dispute to arbitration. Any arbitration shall be:
    1. referred to a single arbitrator to be nominated by the President of the Institute of Arbitrators Australia; and
    2. conducted in accordance with the Institute of Arbitrators Australia Rules for the Conduct of Commercial Arbitration.